Terms & Conditions

Our website is owned and operated My Living Water UK Ltd, a company incorporated in England & Wales with registered number 8159960. This is the user agreement that governs your use of this website and the provision of the services we provide you. Please take time to read these terms and conditions as it is important that you understand our contractual relationship both relating to your use of our website and the services we provide you.

Online Terms & Conditions of www.mylivingwateruk.com

By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.

These terms relate to sales made over the internet for the website www.mylivingwateruk.com Separate terms & conditions apply to purchases made by any other method within our company.

We advise you should not proceed with your purchase until you have read and agreed to these terms & conditions.

1. Prices

1.1 Whilst every effort has been made to ensure that prices are correct at the time of publishing, prices are subject to alteration throughout the year and may be changed without notice. Prices charged will be those ruling at the time of invoice. Orders are subject to packing and carriage charges.

1.2 The prices displayed on the website are for online purchases and promotions only and are not transferable to sales through any other means

2. Delivery

2.1 Delivery is charged from £2.99 to £7.99 dependent upon products ordered to Mainland UK* (*Mainland UK does not include Scottish Islands, Northern Ireland, Isle of Scilly and Channel Islands.) To customers in these regions we apologise for any inconvenience. Please Contact Us for a delivery quotation.


2.2 All deliveries are made by a dedicated courier who aim to delivery within 5days of dispatch however this is not guaranteed. The courier will be instructed to deliver to the address detailed during your checkout process receipt.


2.3 We reserve the right to use a different delivery service as required without notice.

2.4 If you require delivery to a different address to that of your credit/debit card billing address then this can be changed when processing your order through checkout.

2.5 In the event that upon delivery you discover damaged goods, goods that appear to have been tampered with, short or incorrect delivery, please contact us in writing or other durable medium (including email) immediately and we will arrange for a return of such goods. Upon receipt and checking of goods a full refund will be issued within thirty days (30) or a full replacement sent, whichever is requested. Damaged goods must be returned in their original packaging. Claims for damaged, tampered, short or incorrect delivery must be received within three (3) days for claims to be accepted.


2.6 For delivery to accepted shipping destinations (Isle of Man, France, Germany, Netherlands, Finland & Denmark) outside the UK delivery is charged from £5.99 to £24.99 dependent on products ordered. For international orders of up to 2kg to accepted destinations all parcels will be sent by Royal Mail International Standard which aims to deliver within 5working days though this is not guaranteed. For all orders above 2kg to accepted destinations all parcels will be sent by UPS or similar courier who aim to deliver within 7working days though this is not guaranteed. Tracking information will be provided for all UPS consignments and a signature on delivery will be required.

3. Payment Terms

3.1 All goods are supplied on a Proforma basis: full payment is made at the time of order and before any goods are dispatched.

4. Payment Method

4.1 All major credit & debit cards are accepted via Worldpay's PCI compliant secure server.

4.2 You have the option to pay via BACS by using the Contact Us to request the relevant payment information. When making payments by BACS please use your order number as the payment reference. Orders will only be processed on receipt of cleared funds.

4.3 No financial information is kept or stored with our company. If you purchase multiple products on different days you will have to go through the payment process again.

5. Cancellation, Returns & Refunds

5.1 Under the distance sellers act you have the statutory right to return any products you have purchased within seven (7) working days after delivery for any reason. Products must be kept in the same condition as when purchased and in the same packaging in which they were delivered, see below for further details.

5.2 In order to return a product please contact us in writing or other durable medium (including email) within 7 days after delivery. You will then be entitled to a refund or exchange from us which will be paid within thirty (30) days of your notice of cancellation. Items must be kept in the condition in which they were purchased and in original packaging.  We reserve the right to refuse a refund if any item is deemed to be non-resalable. Returns are free of charge except in those areas incurring extra delivery cost please Contact Us for details. Original delivery charges are not refundable.

5.3 After the seven (7) day return period has elapsed we will not accept returns on any items.

5.4 We reserve the right to suspend or cancel delivery in the event that circumstances arise, which in our view, oblige us to do so, or in the event that your account is not paid in accordance with our Payment Terms. We reserve the right to reduce or cancel orders in the event of non-payment, shortage of stocks or for any other reason to execute a delivery wholly or in part and to make reasonable alterations to products and/or packaging as circumstances may demand. We will not be liable for costs, damages, losses or expenses of any nature resulting from part delivery, suspension of delivery, reduction or cancellation of orders.

6. Privacy Protection

6.1 My Living Water UK Ltd take information about you in order to respond to your queries and tailor our support to suit your needs.  We do not provide, rent or sell this information to any third party companies or share it with affiliates.  For more details please read our privacy policy.

7. Warranties & liabilities

7.1 We reserve the right to recall any products without prior notice in accordance with the General Product Safety Regulations 1994.

8. Complaints

8.1 We are committed to providing a high level of service however if you have a complaint about our products or level of service please email info@mylivingwateruk.com. We will endeavour to respond to your complaint within three (3) days and resolve it within thirty days (30).

9. Applicable Law

9.1 We control and operate the website from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times.